PATIENT INFORMATION

THE SURGERY WILL BE CLOSED FROM 1PM ON THURSDAY 17TH OCTOBER UNTIL 8AM THE FOLOWING MORNING -WHILST WE ARE CLOSED IF YOU REQUIRE IMMEDIATE HEALTH CARE ADVICE PLEASE CALL 111.IF YOU HAVE A LIFE THREATENING MEDICAL EMERGENCY PLEASE DIAL 999.

PRESCRIPTION REQUESTS WILL BE AFFECTED BY THIS CLOSURE - CLICK BELOW FOR UPDATED INFORMATION

PRESCRIPTION COLLECTION AMENDMENTS

ARE YOU ELIGIBLE FOR A FLU VACCINATION?

APPOINTMENTS NOW AVAILABLE - PLEASE ASK AT RECEPTION TO BOOK YOURS NOW!

PATIENT INFORMATION

ON MONDAY 5TH AUGUST WE ARE HAVING A NEW PHONE SYSTEM INSTALLED SO PLEASE BARE WITH US IF WE TAKE A LITTLE LONGER TO ANSWER THE PHONE WHILST WE GET USED TO OUR NEW SYSTEM.

THE NEW SYSTEM ALLOWS PATIENTS TO RECEIVE A CALLBACK RATHER THAN WAITING IN THE QUEUE SO YOU WILL BE GIVEN THE OPTION FOR THIS - YOUR CALL WILL STILL KEEP IT'S NUMBER IN THE QUEUE AND YOU WILL RECEIVE AN AUTOMATIC CALLBACK - HOPEFULLY THIS WILL ALLEVIATE SOME OF THE ISSUES WE WERE HAVING WITH PATIENTS BEING CUT OFF AND WAITING IN LONG QUEUES FOR THE PHONE TO BE ANSWERED.

    *From Monday 11th September PATCHS will be switched on. We will very slowly start allowing contacts via PATCHS and eConsult will be available until further notice.*

PATCHS -SIGN UP NOW!!!

PATCHS will shortly be replacing eConsult as the new easy way for you to contact your GP practice online.

PATCHS has been designed by GP's to make it easier to contact your practice and save you time.

In order to use PATCHS you will need to sign up for an account - please click on the PATCHS banner , then Create An Account ,then Continue to NHS Login or Continue with PATCHS - from here complete the relevant questions. 

You will NOT be able to submit your PATCHS requests until we 'Go Live'

PATIENT INFORMATION

 E-consults will now switch off once the surgery is fully booked for the day and will re-open again at 08.00 the next working day. If you feel you cannot wait until the following day please call the surgery or NHS 111. We now offer appointments at extended access service which is available evening and weekends

  If you think you may have measles please DO NOT come into the Surgery unless you have spoken with a clinician and been told to do so.

Thank you

IMPORTANT PATIENT INFORMATION

PLEASE BE AWARE THAT WITH IMMEDIATE EFFECT PRESCRIPTION REQUESTS SHOULD NOT BE SUBMITTED VIA E-CONSULT - YOU SHOULD EITHER USE ONLINE SERVICES OR WRITTEN PAPER REQUESTS ONLY. ANY PRESCRIPTION REQUESTS SENT VIA ECONSULT WILL BE RETURNED.

ALSO AS FROM 1ST SEPTEMBER 2022 WE WILL NO LONGER ACCEPT PRESCRIPTION REQUESTS VIA EMAIL.

IF NOT ALREADY PLEASE SIGN UP TO ONLINE SERVICES WHICH IS THE SAFEST, MOST SECURE AND ACCURATE WAY TO REQUEST YOUR MEDICATION

THANK YOU

Non NHS Services - Private Work

 REQUESTS FOR ANY PRIVATE WORK WILL TAKE AT LEAST  28 DAYS TO PROCESS

PLEASE ENSURE THAT YOUR REQUESTS ARE SUBMITTED ALLOWING FOR THIS PROCESSING TIME

PAYMENT NEEDS TO BE IN ADVANCE OF WORK AND IS CASH ONLY

 PRIVATE MEDICALS ARE CURRENTLY SUSPENDED

IMPORTANT INFORMATION

For patients who have a history of chronic disease -Blood Pressure, Asthma, Heart Disease, COPD, Diabetes, Stroke -  we are resuming our annual reviews.

Please ensure you request a blood form and make an appointment for your review in your BIRTHDAY MONTH

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Please click link below for further information:

Veterans in Mind Leaflet

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Cheshire and Merseyside My Way Diabetes

A FREE service that helps you manage your diabetes, and improve your quality of life.

To access MyWay Diabetes:

1. Register (or login) for

a) Secure access to your personal diabetes health records displayed via easy-to-understand dashboards, and linked to information and advice to help you decide on priorities for your health. Registration guide here.

b) NHS accredited eLearning courses that you can complete in your own time, covering type 1, type 2, gestational diabetes, those at risk of developing type 2 diabetes, and a range of other useful topics.

In addition:

2. MyWay Diabetes provides over 200 open-access multi-media diabetes resources and multi-language content.

MyWay Diabetes is recommended and fully funded by your local NHS Organisation. Register today!

Link to My Diabetes online:  

https://cm.mydiabetes.com/elearning/

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Zero Tolerance Policy

The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.

The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.  The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:

• Using bad language or swearing at practice staff
• Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
• Verbal abuse towards the staff in any form including verbally insulting the staff
• Racial abuse and sexual harassment will not be tolerated within this practice
• Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
• Causing damage/stealing from the Practice's premises, staff or patients
• Obtaining drugs and/or medical services fraudulently

We ask you to treat your GPs and their staff courteously at all times.

Removal from the practice list

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.

Important Patient Notice

As from Monday 21st June 2021 eConsults will be switched off at 6.30pm every evening until 8.00am the next day - on Friday evening they will switch off at 6.30pm and resume 8.00am Monday. Whilst you will be unable to submit an eConsult when switched off access to the self - help and pharmacy advice will still be available.

Please do not contact the surgery with regards to an eConsult that has already been submitted as all eConsults will be responded to by 6.30pm the next working day for Clinical advice and within 3 working days for administrative advice. However if your condition worsens since submitting your request then please contact the surgery on 01925 631132 or ring 111. If you have a life threatening medical emergency please dial 999

Please note eConsults are to be used for Non Urgent medical conditions only

Self Care Medicines Advice from Warrington CCG

Self Care Advice from Warrington CCG

Need Urgent Dental Care - please click here

Greenbank Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.