Appointments

To request an urgent (non life threatening) appointment for today (Monday to Friday):

• submit an online form via eConsult - available from 8am Monday - Friday

All requests will be triaged by a Clinician and you will be contacted with the outcome. You may be offered an appointment via telephone,face to face in the surgery or at our extended access service (EAS)

To request a routine appointment :

• submit an online form via eConsult - available from 8am Monday - Friday
• use your NHS account (through the NHS website or NHS App)

All requests will be triaged by a Clinician within 24 hrs and you will be contacted with the outcome. You may be offered an appointment via telephone,face to face in the surgery or at our extended access service (EAS) , sign posted to the most appropriate service (pharmacy,physio, social prescriber or practice pharmacist) or receive a response to your query/request.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• at our extended access service (EAS)
• or with the most appropriate service

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on01925 631132, Monday to Friday from 8am 
• text "cancel" and your name and date of birth to 07704 061707
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to make the short journey to the practice. If you are not truly housebound - for example you are able to make arrangements to attend hospital clinic appointments or go out with family in the evening or at weekends please make your own transport arrangements to come into the practice. We are open until 6:30pm Monday to Friday. Requesting a home visit due to lack of transport is not acceptable. All home visit requests will be triaged.. A Clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the clinician to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.