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Zero Tolerance Policy
The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.
The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:
- Using bad language or swearing at practice staff
- Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
- Verbal abuse towards the staff in any form including verbally insulting the staff
- Racial abuse and sexual harassment will not be tolerated within this practice
- Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
- Causing damage/stealing from the Practice's premises, staff or patients
- Obtaining drugs and/or medical services fraudulently
We ask you to treat your GPs and their staff courteously at all times.
Removal from the practice list
A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.
Removing other members of the household
In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.
IMPORTANT PATIENT INFORMATION
A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests.
Anyone who needs a test for urgent health problems, will still get one but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.
Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.
If your condition or symptoms change or get worse, please contact the NHS as you would normally.
Please DO NOT attend the surgery if you are suffering from any of the following symptoms:
A high temperature– this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
A new, continuous cough– this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
A loss or change to your sense of smell or taste– this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
If you have any of these symptoms, you need to arrange a PCR test via GOV.UK or contacting 111
Due to the Coronavirus Pandemic, the way in which the Practice operated changed, but we are now trying to safely resume as many of our services as possible.
From Monday 19th July 21 we are we are expanding our bookable appointments to a combination of telephone triage as well as face to face appointments.
We will continue to offer telephone triage, whereby when contacted by a clinician they will review your problem and will then, depending on your needs: -
- Offer you advice via text
- Offer a video call
- Ask to see you in person (face to face) or
- Navigate you to other services
And for non-urgent problems, queries or sick note requests you can still use eConsult between 8.00am and 6.30pm Monday – Friday (accessible via our surgery website www.greenbanksurgery.com )
You will no longer need to gain access via the intercom as the doors will be open. However, for the safety of our staff , patient’s and visitors we will still have a limit on the number of patients allowed into the surgery at any one time and you will still be required to wear a face covering, check your temperature and sanitise your hands before entering the building.
Our reception seating area is set to ensure patients attending surgery can safely socially distance whilst waiting for their appointment and the screening at our reception desk has been added to protect both our patients and our staff.
The surgery is still operating Monday to Friday from 8 am to 6.30 pm. If you have an urgent problem during these times, please ring the surgery. At all other times ring NHS 111 or 999 for a Life-Threatening Medical Emergency
Please be advised that you should NOT ATTEND THE SURGERY IF ANY OF THE FOLLOWING APPLY TO YOU:
- You have a temperature (this means you feel hot to touch on your chest or back)
You have any symptoms (a new continuous cough or a loss or change to your sense of smell or taste)
You or a family/household member have had a recent positive Covid-19 test or are AWAITING the result of a Covid-19 test
Important Patient Notice
As from Monday 21st June 2021 eConsults will be switched off at 6.30pm every evening until 8.00am the next day - on Friday evening they will switch off at 6.30pm and resume 8.00am Monday. Whilst you will be unable to submit an eConsult when switched off access to the self - help and pharmacy advice will still be available.
Please do not contact the surgery with regards to an eConsult that has already been submitted as all eConsults will be responded to by 6.30pm the next working day for Clinical advice and within 3 working days for administrative advice. However if your condition worsens since submitting your request then please contact the surgery on 01925 631132 or ring 111. If you have a life threatening medical emergency please dial 999
Please note eConsults are to be used for Non Urgent medical conditions only
Extended access appointments Pre-bookable evening and weekend appointments with a local GP are available from 6pm-8pm Monday-Friday, 8am-4pm Saturdays and Sundays 10-2pm at Bath Street Health and Wellbeing Centre. Easily accessible, the Health and Wellbeing Centre is in the town centre and has links to public transport on the town’s main bus routes. To access an out of hours’ appointment or to sign up for GP online access please call your own GP who will arrange the appointment for you. Please be aware that you will need to consent to share your medical record with the service.
GP out of hours service The out of hours GP service is open Monday to Friday 6.30pm - 8.00am and weekends and public holidays 24 hours a day. The emergency GP out of hour’s service in Warrington provides urgent healthcare services for patients who feel their illness cannot wait until their GP surgery re-opens. To access, please call NHS 111.
Where are Out of Hours and Extended Access appointments held? Bath Street Health and Wellbeing Centre, Legh Street, Warrington, WA1 1UG
These services are commissioned by Warrington CCG
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
(Site updated 15/11/2021)