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IMPORTANT NOTICE

DUE TO UNFORESEEN CIRCUMSTANCES THERE WILL BE NO DROP IN CLINIC ON FRIDAY 23 SEPTEMBER 2016

BOOK YOUR FLU VACCINATION NOW!
CLINICS AVAILABLE THROUGHOUT OCTOBER - PLEASE CONTACT THE SURGERY TO BOOK YOUR APPOINTMENT!

We are please to welcome to our team Jan Lyon and Jayne Lawson.

Jan is a Advanced Nurse Clinician - able to diagnose, prescribe and refer and has pre-bookable appointements.  She works closely alongside the GPs.

Jayne is our new Health Care Assistant assisting the clinical team.

We now offer appointments with Assistant Practitioners from the Health and Social Care Team.  They are able to offer help and advice for social problems.  Please your ask a clinician or a receptionist for further details.

"Smoking Cessation" advisors will be offering clinics for anyone wishing to quit smoking.  These appointments will commence on Monday 20 June 2016 and an advisor will be available between 3.30 pm and 6.30 pm each Monday afternoon.  Please ask at reception for further details.

Struggling to get an appointment? Click Making it easier to see a GP in evenings and weekends for more information about additional appointments now available.

Care Quality Commision have awarded the surgery GOOD to OUTSTANDING ratings across all domains assessed during a recent routine on site inspection. You can read the full report here.

All Patients are allocated a named GP, this will be the doctor you are currently registered with. You can request to see any GP - not just your named GP.

Struggling to get an appointment? Not got long enough with the GP? You are not alone - please support your GP Surgery

Have you got a cough, rash, backache or something that could be managed at home or by the pharmacy? To help you make the right choice please see our self help guide.

Would you recommend the surgery to someone close to you ? Please complete the online questionaire or in person at the Surgery. 

Please do not email a request for a call back or put a call back request on the online feedback forms - the emails/feedback forms are not checked on a daily basis and we will not be able to process this request.

Please nominate a chemist to receive your prescriptions electronically using our new electronic prescription service (EPS) - this can be done at reception or the chemist.

Our patient satisfaction survey and annual report are now available on the website.

All patients are advised to please read about the NHS CARE DATA PROGRAMME or SUMMARY CARE RECORD in the further information section. This national programme has requested some of your information is shared to improve healthcare. You have a choice to opt out of this. Please read carefully and contact the surgery reception staff for further information or to opt out.

Appointments

All GP surgeries are extremely busy at present. We are constantly trying to provide as many appointments as possible and appreciate your patience when ringing to book an appointment.

Drop in clinic

For URGENT problems or if you are UNWELL and feel you cannot wait until the next routine appointment is available with a GP we offer a drop in clinic between 08:30-10:00AM with the Nurse Practitioner who is qualified to diagnose and prescribe.

Please be aware this is a shorter than normal appointment and only ONE problem can be discussed. There may be a wait and patients are seen in arrival time order.

 

Training Surgery

Dr Owens has qualified as a GP trainer and the surgery has been approved as a training practice. They are medically qualified and GMC registered doctors who are able to treat patients independently but also have a more experienced GP available at all times from whom they can seek advice.

In addition to this we will also continue our partnership with the University of Liverpool and provide education for medical students at various stages of their training. Medical students are not yet qualified doctors and all patients will be seen immediately after the students by a qualified GP.

Greater Online Access to your medical records

From April 2016 we intend to give patients increased access to their medical records online......further details to follow.

Additional appointments evening and weekends....

This practice is now able to offer patients the additional choice of evening or weekend non-urgent appointments. These appointments are available to patients across Warrington as part of a Warrington Health Plus initiative...... Making it easier to see a GP in evenings and weekends.

The appointments are available at Bath Street Health and Wellbeing Centre between the hours of 6pm to 8pm weekdays and 8.00 am to 8.00 pm on Saturdays and 8.00 am to 12.00 pm on Sundays for non-urgent patients only, on a first come first serve basis. The appointments must be booked in advance and can only be accessed following referral to the service by your own practice. It is not a same-day appointment service. If you would find a later or weekend appointment more convenient, please ask the receptionist when booking a non urgent GP appointment

Struggling to get an appointment?

You are not alone - unfortunately this is a national problem and the NHS is struggling to cope with the demands placed upon it - click here for more information and importantly how you can support General Practice . We continue to look for ways to improve access by offering the morning drop in clinic, telephone advice and opening late until 8pm every Wednesday -this is in addition to running routine clinics between 8am and 6:30pm. We ask that patients also take some responsibility and support your GP Surgery. Ways that you can do this include: Cancelling unwanted appointments ---Seeking appointments/advice when appropriate - pharmacies offer advice and over the counter preparations --- Using our self help guide ---Only requesting Home Visits for truly housebound patients.

New Driving Law March 2015

A new law on driving after taking certain drugs is coming into force in March 2015. Please continue to take your medications as prescribed by your Doctor and see the following link to a patient leaflet for more information.

Carers

Are you a carer? Please inform the surgery by completing our Carers Form. You may be entitled to benefits, support and the flu vaccination

Summary Care Records

We now offer patients access to their summary care record. Ask at reception to register for online services.

 

Chronic Disease Reviews

Patients are now asked, as far as is reasonably possible, to attend for their annual chronic disease nurse reviews eg diabetes, blood pressure, heart & lung conditions, mental health and rheumatoid physical health check ups in their birthday month. Please take responsibility for arranging your own chronic disease review and do not rely on the surgery sending out invitation letters.

To spread these reviews evenly across they year (and to make it easy for you to remember) please ring to arrange to be seen for this IN THE MONTH OF YOUR BIRTHDAY ..... even if you have had your check up in the last 12months. 

 

2014/15 Patient Satisfaction Survey and Annual Report

How are we doing?.......Annual Survey Report

 

Patient Forum Group

We are actively recruiting and welcome new members - Why not get involved and become a valued member of our Patient Forum Group.

Morning Drop in Clinic & Minor Ailments Clinic

We continue to operate the morning drop in clinic from 8:30am - 10am Monday to Friday. For other urgent matters after 10:00, the receptionist will ask you for appropriate medical information and contact telephone number and add you to a triage list. The Nurse Practitioner will telephone back with advice or ask you to come into the surgery for a consultation if necessary. There is also a Nurse Practitioner led minor ailments clinic.  The Practitioner is able to diagnose and prescribe medications for a wide range of conditions such as musculoskeletal problems, infections and rashs. If your not sure ask the receptionist staff who have a list of appropriate conditions. If the Practitioner is unable to help she can discuss with one of the doctors or arrange an appropriate appointment with the doctor.

Suffering with Low mood, panic or anxiety?

Psychological Services (iapt) now offer a drop in clinic on Mondays from 1 - 4PM at Making Space on Allen Street - WA2 7JB. You can also self refer to the service by calling 01925 401720. 

 - see  www.warringtoniapt.org.uk   for further information.

Greenbank Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

CQC Registration and Statement of Purpose

Greenbank Surgery has been successfully registered with the Care Quality Commission under the Health and Social Care Act 2008 
 
 
 
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