THE NEW PHONE SYSTEM IS BEING INSTALLED TODAY -WE MAY ENCOUNTER SOME TEETHING ISSUES PLEASE BEAR WITH US -THE DROP IN CLINIC IS OPEN TODAY FROM 8:30AM - 10AM.
*********NEW IMPROVED TELEPHONE SYSTEM ********** We are in the process of having a new telephone system installed which should be up and running in Nov/Dec - your patience is appreciated.
FLU VAC APPOINTMENTS NOW ON THE SYSTEM - BOOK IN FOR YOUR FLU VAC NOW - PROTECT YOURSELF EARLY -DONT WAIT!
Care Quality Commision have awarded the surgery GOOD to OUTSTANDING ratings across all domains assessed during a recent routine on site inspection. You can read the full report here.
To increase our capacity to deal with the demand for same day appointments we are pleased to announce that from August the Drop In Clinic will run Monday to Friday -including Thursdays and will start at 8:30am-10am. There will also be Minor Ailment Clinics in the morning/afternoon across the week.
The surgery will be closed on Thursday 9th and Thursday 30th July from 1pm for training purposes -after this time please call 111 to access the GP Out of Hours Service.
We are aware that the exisiting telephone system is not satisfactory and we are looking to replace this with a new improved system in the near future -we thank you for your patience during this time.
All Patients are being allocated a named GP, this will be the doctor you are currently registered with. You can request to see any GP -not just your named GP.
Struggling to get an appointment? Not got long enough with the GP? You are not alone - please support your GP Surgery.
Have you got a cough, rash, backache or something that could be managed at home or by the pharmacy? To help you make the right choice please see our self help guide.
Would you recommend the surgery to someone close to you ? Please complete the online questionaire or in person at the Surgery.
Please do not email a request for a call back or put a call back request on the online feedback forms - the emails/feedback forms are not checked on a daily basis and we will not be able to process this request.
Please nominate a chemist to receive your prescriptions electronically using our new electronic prescription service (EPS) - this can be done at reception or the chemist.
New drop in clinic days: From the 19th January 2015 the morning 8-10am drop in clinic will run every weekday morning EXCEPT THURSDAYS and be staffed by our new Nurse Practitioner Elizabeth Williams. Elizabeth is qualified to diagnose and prescribe medication and will also be available for same day telephone advice and assessment in the afternoons. This will free up a lot more routine GP appointments across the week.
We ask that you no longer rely on the surgery sending out invitation letters reminding patients to attend for their annual chronic disease nurse reviews. Please take responsibility for arranging your own chronic disease annual review. To spread these reviews evenly across the year (and to make it easy for you to remember) Please ring to arrange to be seen for this IN THE MONTH OF YOUR BIRTHDAY ..... even if you have had your check up in the last 12months.
Our patient satisfaction survey and annual report are now available on the website.
All patients are advised to please read about the NHS CARE DATA PROGRAMME or SUMMARY CARE RECORD in the further information section. This national programme has requested some of your information is shared to improve healthcare. You have a choice to opt out of this. Please read carefully and contact the surgery reception staff for further information or to opt out.
All GP surgeries are extremely busy at present. We are constantly trying to provide as many appointments as possible and appreciate your patience when ringing to book an appointment. We are delighted to inform you that Dr Lucy Hyland (GP Trainee ST1) has joined us from February and will be with the surgery for 12 months. This will result in a greater number of appointments being available.
Drop in clinic
For URGENT problems or if you are UNWELL and feel you cannot wait until the next routine appointment is available with a GP we offer a drop in clinic between 08:00-10:00AM with the Nurse Practitioner who is qualified to diagnose and prescribe. The Drop in clinic is NOT AVAILABLE ON A THURSDAY.
Please be aware this is a shorter than normal appointment and only ONE problem can be discussed. There may be a wait and patients are seen in arrival time order.
We also offer telephone consultation appointments with the GP of your choice as well as same day nurse practitioner call back for advice and guidance for urgent problems.
Dr Owens has qualified as a GP trainer and the surgery has been approved as a training practice. They are medically qualified and GMC registered doctors who are able to treat patients independently but also have a more experienced GP available at all times from whom they can seek advice.
Dr Lucy Hyland will be training at the surgery until February 2016.
In addition to this we will also continue our partnership with the University of Liverpool and provide education for medical students at various stages of their training. Medical students are not yet qualified doctors and all patients will be seen immediately after the students by a qualified GP.